The last few decades have seen the widespread adoption of large-scale, integrated, packaged software suites collectively called Enterprise Systems. However, most studies done so far have largely focused on the operational efficiency achieved by using these systems. This paper reports on...

This paper reports on the conceptualization and measurement of an important management controllable factor affecting the success of an information technology outsourcing (ITO) arrangement, namely Quality of Relationship (QoR). Attributes of the construct were identified from an analysis of the...

This paper asks why organisations invest in non-integrated CRM point solutions when many of the benefits of enterprise systems are claimed to be due to integration of processes and information. This paper identifies six factors that explain why organisations invest in CRM point solutions:...

ERP adoptions in developing countries such as Sri Lanka have struggled to achieve intended benefits. To identify reasons for this problem, this paper begins by integrating ERP benefit-derivers models in developed countries, and Hayami’s technology-transfer model, which argues that three...

This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and...

This report was commissioned as an independently researched report by Hill & Knowlton, acting for the Information Technology Industry Development Agency (ITIDA) of Egypt. The global offshore outsourcing market for IT and business services exceeded $55 billion USD in 2008, and some estimates...

In this paper, we review recent developments in the field of outsourcing and offshoring and the implications for engineering management. We examine three aspects involved in outsourcing and offshoring, namely, sourcing models, coordination, and value extracted from outsourcing projects. We...