Seasoned businesspeople, especially those engaged in international mergers and acquisitions (M&A), are keenly aware of the fact that no matter how pleasant their pre-arrangement business courtship has been, disputes, either pre or post closing, may, indeed, occur. Some disputes may be benign and...

The individual impact of CRM systems is strongly related to impact at the organizational level. Fit with the task of the user is key. CRM systems are successful in organizations that reward customer-centric behavior and that have an analytical decision style. Acceptance of a CRM system should be...

Design thinking has been adopted by organizations in all sectors of the economy. In this qualitative study, I explore organizations' goals in adopting design thinking, the challenges such programs encounter, and the approaches they have taken to deal with these challenges. I find that unclear...

While every organization uses design, within their culture, individual organizations differ widely in how they view design, invest in design, manage their design processes and apply design expertise. These differences can be considered in terms of strategic orientation and have important...