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Produktivitätssteigerung bei Dienstleistungen durch Prozessinnovationen (ProDi) : eine Initiative zum verschwendungsarmen Arbeiten in Serviceprozessen : Ergebnisbericht
Kerka, Friedrich
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Kriegesmann, Bernd
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Knickmeier, Alexander
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Institut für Angewandte Innovationsforschung e.V. an …
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2014
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