The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...

Enterprise content management (ECM), decision support, decision support system (DSS), optimization, car sharing, green IS, reference model, survey research, nexus of forces, IS governance, grounded theory. - Entscheidungsunterstützung, Entscheidungsunterstützungssystem, Optimierung,...