The aim of this study is to examine the relationship between e-banking service qualities on customer satisfaction in the commercial banking industry in Jordan. Partial least squares structural equation modelling (PLS-SEM), adopted to analyse the casual relationships between exogenous variables...

In the present consumer or customer oriented competitive market environment, the success of services or schemes depends on their usage by the customers, for which the customers are to be informed about such schemes and policies, for which they should design appropriate policies to reach the...

Internet banking has become the new self-service delivery channel that allows banks to provide information and offer services to their customers with more convenience via the web services technology. An understanding of corporate customer acceptance of Internet banking can assist banks to assess...

Banks have slowly but surely realized the importance of building and maintaining customer relationships. Customer Relationship management (CRM) is a holistic strategy which can help the banks to become customer oriented and implement customer-focused strategies, which in turn have helped them...

Manuscript type: Research Article. Research Aims: This paper aims to analyze factors that affect customers’ adaptation to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to using Internet Banking are Importance of Internet...

In the present banking scenario Customer satisfaction has become inevitable for growth and profitability of banks. Therefore a long term customer relationship seems to be necessary in banking sector. The SBI is the largest public sector bank in India and the ICICI is the largest private sector...

This study develops a communication model. The purpose of this research was designing a regression model and developing a structural equation modeling (SEM) for earning loyalty of Tejarat Bank customers. Given this concept, a questionnaire was designed and distributed among branches of Tejarat...