The effects of information technology on the creative performance in groups and individuals were examined. An experimental 3 2 design was used in order to assess the effects of computer-mediated and face-to-face interaction on creative performance. Forty-eight groups, divided into individuals or...

The main objective of this article is to report the empirical findings from a study on user involvement in service innovation. In doing this, we seek to answer the question of how user involvement affects the originality of new service ideas. An experimental investigation was carried out which...