Der Kontinuierliche Verbesserungsprozess (KVP) ist ein Managementansatz, der durch stetige Veränderungen im Unternehmen die Produkt- und Prozessqualität und damit die Wettbewerbsposition nachhaltig verbessern will. Derzeit ist KVP vor allem in großen Betrieben des Fahrzeugbaus und bei anderen...

Quality is today, in conditions of strong competition and increasing demands of guests became the foundation for survival in the tourist market and profitability. The quality of service in small independent hotels is important for successful business. If quality is what the guests want,...

Corporate Social Responsibility is a central issue in modern business and a main factor of companies' strategies for competitiveness in a global economy. The recent approval of ISO 26000 shows this general tendency to introduce social and environmental principles in global governance and...

This paper describes a seven point framework for effective total quality management (TQM) implementation in medium enterprises (MEs). This framework shows that top management commitment and involvement is indispensable in the formulation and implementation of various quality adoption steps. The...

Managing change in a quality-oriented organisation involves a decision to change the mindset of people towards excellence. For modern medium enterprises (MEs), it is needed to ensure long-term survival. In this study authors emphasize that change management in quality oriented MEs is a...

This research aims to assess and analyze the impact of reverse logistics on quality management. Besides other studies conducted in the state of Andhra Pradesh, this research tries to extract out roles and impacts of reverse logistics concentrated on quality management. Both primary and secondary...

In a competitive economic environment, manufacturers are forced to face delay, quality and cost challenges. Hence, emergence of lean manufacturing and total productive maintenance (TPM) concepts came to resolve this problem by improving productivity. However, for many manufacturers, especially...