Knapić, Viktorija; Rusjan, Borut; Božič, Katerina - In: International Journal of Lean Six Sigma 14 (2022) 2, pp. 277-308
Purpose Existing research evidence shows a fragmented understanding of the roles of first-line employees (FLEs) as essential factors for successful lean implementation in small- and medium-sized enterprises (SMEs), provoking recent calls for additional research on the identification of enablers...