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Information and Communication Technologies for Health Systems Strengthening
Otto, Kate; Shekar, Meera; Herbst, Christopher H.; … - Economics Research, World Bank Group - 2015
Information and communication technologies (ICT) for health or eHealth solutions hold great potential for generating systemic efficiencies by strengthening five critical pillars of a health system: human resources for health, supply chain management, health care financing, governance and service...
Persistent link: https://www.econbiz.de/10011203188
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Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de/10014371941
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Finding the Sweet Spot: A Two Industry Study Using the Zone of Tolerance to Identify Determinant Service Quality Attributes
Durvasula, Srinivas; Lobo, Antonio; Lysonski, Steven; … - 2006
This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage … enjoyed a similar status in the life insurance industry. Results also confirm that while MSA and MSS both drive satisfaction …
Persistent link: https://www.econbiz.de/10009484549
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The effect of social media on customer loyalty and company performance of insurance industry
Delafrooz, Narges; Zendehdel, Marzieh; Fathipoor, Maryam - In: International journal of economics and financial issues … 7 (2017) 3, pp. 254-264
Persistent link: https://www.econbiz.de/10011819870
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A study on factors influencing consumer perception on general insurance
Krishnamoorthy, D.; Jayakumar, Sandra K - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 842-848
Persistent link: https://www.econbiz.de/10012542551
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The Effect of Perceived Quality, Perceived Cost and Repurchase Intention in the Insurance Industry
Eftekhari, Maryam - 2016
and their repurchase intention in the insurance industry. To this aim, the clients of Mellat and Iran Insurance Companies … utilized. As data analysis results indicate, the perceived quality of insurance impacts the functional, social and affective … emotional values of customers. The perceived cost of insurance affects only the functional perceived value by the customer. In …
Persistent link: https://www.econbiz.de/10012997685
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Der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Servicequalitätsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
Gusenbauer, Birgit - 2012
Das Thema Kundenzufriedenheit nimmt bei Unternehmen eine immer wichtigere Rolle ein. Die Autorin konzentriert sich auf die Versicherungsbranche und misst den Einfluss der Dienstleistungsqualität auf die Kundenzufriedenheit. Zur Messung von Servicequalität wird SERVQUAL, ein von der...
Persistent link: https://www.econbiz.de/10011932700
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M-Payments : A Study of Customer’s Perspective on Innovative Banking Service
Khurana, Ashok - 2014
Mobile commerce has emerged as an innovative and consequential improved method of business over e-commerce. Mobile payment service is a modern innovation in this direction. M-Payment popularly known as ‘Pay with your mobile' is a revolutionary, easy, convenient, and secure mobile payment...
Persistent link: https://www.econbiz.de/10013068988
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The basics of a mobile money-based financial service : perceptions of university students in Nigeria
Nwankwo, Cosmas Anayochukwu; Kanyangale, MacDonald Isaac; … - In: Foundations of Management : the journal of Warsaw … 13 (2021) 1, pp. 209-218
The purpose of this quantitative research was to investigate the basis and perception of mobile money (MM) service among Nigerian university students. The paper adopted a positivistic ontology and descriptive survey design. Two hundred and fifty students from five universities in the southeast...
Persistent link: https://www.econbiz.de/10012805576
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Behavioural Intention of Commercial Banks' Customers Towards Financial Technology Services
Submitter, GATR Journals; Peong, Kwee Kim; Peong, Kwee Peng - 2021
Objective - The objective of this study is to determine the process that takes place in the employment of financial technology in the financial services industry. It is of utmost important that FinTech firms and commercial banks understand the predictors that can influence their consumers'...
Persistent link: https://www.econbiz.de/10013223164