Purpose – To show that necessary condition hypotheses are important in operationsmanagement, and to present a consistent methodology for building and testing them.Necessary condition hypotheses (“X is necessary for Y”) express conditions that must bepresent in order to have a desired...

This paper exploits a quasi-experimental setting to estimate the impact that a multi-dimensional group incentive scheme had on branch performance in a large distribution firm. The scheme, which is based on the Balanced Scorecard, was implemented in all branches in one division, but not in another...

This chapter advocates the good scientific practice of systematic research syntheses in Management and Organizational Science (MOS). A research synthesis is the systematic accumulation, analysis and reflective interpretation of the full body of relevant empirical evidence related to a question....

Drawing from advances in Organisation Studies and recent debates within Economic Sociology and the Sociology of Financial Markets, this paper proposes a theoretical framework that characterises the mutual adaptation between formal routines, rules and actual performances as iterative cycles of...

The measurement of company performance poses several challenges. Three critical ones are: balancing short-term and long-term performance, the need to use multiple measures to capture the broad meaning of performance, and finding the right peer comparators. We argue that truly sustainable long...

This brief Report provides a summary of the initial findings of a two-year study that has investigated the perceptions and satisfaction of consumers with the local grocery shopping facilities they have available. The Economic and Social Research Council and the Engineering and Physical Sciences...

Business schools face significant challenges in terms of faculty recruitment, retention and development, with datasuggesting that there are worrying shortfalls in terms of numbers of PhD students graduating and taking up facultypositions in UK business schools (Francis, 2005). Add to this...

Government policy emphasises five ‘drivers’ of productivity: competition, enterprise, innovation, investment and skillsand each of these has been the subject of major programmes of reform (HM Treasury, 2006). Despite this, andnotwithstanding some improvement, UK productivity in terms of output...