Seit einigen Jahren werden von Unternehmen in verschiedenen Branchen sog. SharedService Centers (SSC) implementiert, um die Erbringung bestimmter Prozesse(z. B. Buchhaltung, Informationstechnologie) effizient zu gestalten. Hieraus ergebensich wichtige Fragestellungen:• Wie lassen sich...

It is maintained that processes such as lean construction can arguably reduce costs within theconstruction process. These costs primarily arise due to a lack of harmonisation betweencontracting parties. Historically, this relationship has been transactional in nature, with bothparties seeking to...

In the French urban public transport industry, services are often delegated to a private firmby the mean of a fixed-term regulatory contract. This contract specifies the duties of thefirm and a financial compensation. When it expires, a new contract is awarded, possibly toa different operator....

This paper examines a three-stage model of divisionalization where, first, two parentfirms create independent units, second, the parent firms allocate cost reduction levelsover these units, and third, the resulting units compete in a Cournot market given theircurrent costs of production. The...

In den vorausgegangenen zwei Artikeln dieser Reihe stellten die Autoren bereits dietechnologischen Grundlagen des Internets der Dinge vor. Die Anwendung aktuellerTechnologien und Konzepte der Mechatronik und Softwaretechnik legen die Grundlagefür die Umsetzung neuartiger Materialflusssysteme:...

In this paper we bring together two worlds that are usually strictly separated in research: leadership and customers. Until now leadership research has concentrated particularly on internal organizational processes, whereas customers were analyzed preferably in the context of marketing and...

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...