Support of processes by appropriate Information and Communication Technology (ICT) is a key requisite to persist in an environment characterised by high specialisation and cooperative service production – also in the public sector. This paper describes a method for pattern-based semantic...

Stable component models are an essential prerequisite for developingcustomer-individual business applications. Thereby the information for theidentification and specification of their components is gained from domainmodels. Reference models constitute a potential source for building...

IT-Dienstleister sind zunehmend gefordert, ihr Serviceportfolio konsequentauf die IT-Unterstützung von Geschäftsprozessen der Kunden auszurichten.Dadurch können Diversifikation sowie Transparenz in den IT-Ausgaben und ihremstrategischen Wertbeitrag beim Kunden erreicht werden. Für eine...

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too...

One of the challenges in manufacturing companies nowadays is to enableappropriate IT support of production planning and execution. Integrated solutionsneed to cover company‐wide and even cross‐company business processes (fromorder receipt to product distribution) and at the same time live up...

Der Bereich der Transportlogistik stellt hohe Anforderungen an die Integration verschiedener Geschäftspartner zur Sicherstellung von Qualität und Pünktlichkeit der Dienstleistung im Sinne des Kunden: Industrieunternehmen müssen mit Spediteuren Waren und Informationen und beide Transportdaten...

Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...

IT-Dienstleister sehen sich mit steigenden Kundenanforderungen, Kostendruck und vergleichbarem Wettbewerb konfrontiert. Disruptive Marktkräfte im IT-Servicemarkt wie der Wandel vom Verkäufer- zum Käufermarkt, der technologische Wandel und Low cost labor verstärken den Druck auf die...

Supplier Relationship Management (SRM) plays an important role in the reduction of costs and theoptimization of performance in industrial enterprises. Despite enormous investments in innovation, the healthcare sector has not experienced fundamental change yet. However, increased market dynamics...