This paper examines labor contracts as a form of insurance contracts. It assumes that workers are risk averse with the time perspective (or planning period) of a worker combining a period of T distinct spells t, with length of a spell being the same for all workers (a spell might be a year for...

E-tailers deliver services in two phases: before the sale takes place, and after the sale is over. To determine how much to invest in pre-sale services relative to post-sale services, e-tailers should examine the impacts of customer satisfaction with services delivered in each phase on...