Perceived Service Quality, Customer Satisfaction and Behavioral Intention have always been of great interest for marketers. Present study explores the interrelationships among Perceived Service Quality component (i.e. Website design, Reliability, Responsiveness, Trust & Personalization),...

This article uses qualitative interviews with company executives, officials from auditing firms, NGO representatives and members of regulatory bodies to provide better understanding of the challenges faced by the companies in executing their statutory requirements under India’s corporate...