Technological development has provided tremendous benefits for many industries, including the banking business. The diffusion of internet banking has been witnessed in many countries worldwide. The United Arab Emirates (UAE) recently is one of the most significant economies in its region and in...

The increasing availability of mobile banking has the potential to transform the way consumers interact with their financial institutions and expand access to financial services for previously underserved populations. However, given the sensitive nature of the information shared when using...

The objective of the paper is to identify the barriers to the adoption and the usage of Internet Banking by Tunisian consumers. In my study like in the other many studies in the literature an extension of the technology acceptance model (TAM) is used as the conceptual framework to measure...

As smartphones and tablets have been widely adopted and mobile banking apps have come into ubiquitous use, mobile devices have increasingly become new tools that customers use for banking, payments, budgeting, and shopping. This paper examines the impact of the mobile channel on customer service...

Technology is emerging as an as an important banking mode for customers, and although almost all the banks in India are offering Internet Banking, India faces problems related to the digital divide, e-frauds, and high rates of interest, amongst other things. This is causing concern in banks,...

Objective – This study aimed to analyze the variables TAM by adding service awareness as external variables and experience as a moderating variable. In analyzing the study subjects used empirical testing.Methodology/Technique –Data obtained by distributing questionnaires to internet banking...

This paper focuses on customers' attitudes towards internet banking (IB), with particular reference to generational differences vis-à-vis such service. These factors are important for banks to project how demand is likely to develop over time. After modelling the IB adoption decision across a...