While it is well established that the search for information after a decision is biased toward supporting that decision, the case of preference-supporting search before the decision remains open. Three studies of consumer choices consistently found a complete absence of a pre-choice bias toward...

Cette recherche vise à montrer qu'un client peut se sentir trahi par une entreprise, à l'instar de ce qu'il peut parfois ressentir dans un contexte interpersonnel, et que ce sentiment est bien distinct d'autres réactions, comme l'insatisfaction. Notre objectif consiste ensuite à déterminer...

This paper examines consumers’ attention traces (e.g., sequences of eye fixations and saccades) during choice. Due to reduced equipment cost and increased ease of analysis, attention traces can reflect a more fine-grained representation of decision-making activities (e.g., formation of a...

Leader-driven primacy in consumer choice uses initial product information to install a targeted brand as the early leader. Then the biased evaluation of subsequent attributes builds support for that brand. The end result is that the manipulation of information order impacts the proportion of...

Extending previous work on biased predecisional processing, we investigate the distortion of information during the evaluation of a single option. A coherence-based account of the evaluation task suggests that individuals will form an initial assessment of favorability toward the option and then...

We show how decision makers can be induced to choose a personally inferior alternative, a strong violation of rational decision making. The binary choice process is traced to reveal the progress of the manipulation. First, the inferior alternative is installed as the leading option by starting...