Computer chargeback systems are installed to meet various dataprocessing objectives. One objective is to increase user involvementin decisions regarding information systems development and use.Presumably, increasing user involvement will result in more effectiveinformation systems.In a field...

The role of the information systems manager has evolved in twenty years from that of a technician managing a relatively unimportant service function into that of a vice presidential-level, general manager who department can substantially impact the entire organization. In this paper we trace, by...

'User involvement' in the development of informationsystems is often assumed to be key to successfulimplementation. However, few empirical studies have clearlydemonstrated a relationship between user involvement and twokey indicators of system success: system usage and userinformation...

Considerable prescriptive literature exists which advocates user involvement in the development of information systems and suggests alternative mechanisms by which such involvement can be increased. However, formal empirical studies investigating user involvement are few in number, fragmented,...

This paper criticallyreviews measures of user information satisfaction and selectsone for replication and extension. Asurvey of production managers isused to provide additional supportfor the instrument, eliminate scalesthat are psychometrically unsound,and develop a standard short formfor use...