We discuss the use of robust analysis of variance (ANOVA) techniques as applied to quality engineering. ANOVA is the cornerstone for uncovering the effects of design factors on performance. Our goal is to utilize methodologies that yield similar results to standard methods when the underlying...

Accurately measuring the causal effects of business process interventions is crucial for effective process improvement and evidence-based decision-making. When randomized controlled trials are not feasible, organizations can resort to event logs that capture process execution to conduct...

In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal...

Over the past years, businesses have had to tackle the issues caused by numerous forces from political, technological and societal environment. The changes in the global market and increasing uncertainty require us to focus on disruptive innovations and to investigate this phenomenon from...

Business Process Management (BPM) represents a constant process in which employees of the BPM department, constantly analyze company's business processes and enhance the same, improve or change them using Business Process Improvement (BPI) and Business Process Reengineering (BPR). The main goal...

In this paper the issue of effective establishment of total quality management system in higher education in Macedonia is discussed in details. In Macedonia, substantial changes occurred during last two decades: introduction of Bologna system, establishment of private higher education...

This article is a result of the research on the models of the production processes for the quality management and their identification. It discusses the classical model and the indicators for evaluating the capabilities by taking as its starting point the assumption of the normal distribution of...