The British broadcasting system is heavily influenced by public service broadcasting (PSB) concepts and regulation. The debate over PSB has raged for decades and has to varying degrees been based on the proposition that there are myriad market failures in the provision of broadcast television...

Reforms to public services have extended consumer choice by allowing for the entry of private providers. The aim is to generate competitive pressure to improve quality when consumers choose between providers. However, for many services new entrants could also affect whether a consumer demands...

Aim/purpose - The purpose of this article was to identify the information and communication technology (ICT) tools fostering the co-production of social services, acknowledging that the technological environment is an important contextual condition enhancing the development of co-production....