Supplier base management is an important aspect of the management of manufacturing operations, as reducing the number of suppliers – the supplier base – is a key approach in many companies including the US and the UK. By having fewer suppliers, manufacturers have more time to work closely...

Product support is a key aspect in the marketing of high-technologyproducts, since it strongly influences customer satisfaction and can also be animportant source of revenue. Typical forms of support include operatortraining, equipment maintenance and, if necessary, repair - all of these...

Our research focuses on "Hidden CTOs" defined as executives who perform technology manager functions without having official titles related to technological issues in contrast to executives who have an official position related to technological issues (general abbreviation CTOs-Chief Technology...

Our research focuses on "Hidden CTOs" defined as executives who perform technology manager functions without having official titles related to technological issues in contrast to executives who have an official position related to technological issues (general abbreviation CTOs-Chief Technology...

This study proposes a conceptual model for customer experience quality and its impact on customer relationship outcomes. Customer experience is conceptualized as the customer’s subjective response to the holistic direct and indirect encounter with the firm, and customer experience quality as...

Corporate Reputation (CR) is essential to value generation and is co-created between a company and its stakeholders, including supply chain actors. Consequently, CR is a critical and valuable resource that should be managed carefully along supply chains. However, the current CR literature is...

Recent decades have seen a sustained growth of interest from academics andpracticing managers in structural change in the contemporary workplace. Someof this attention has been directed at the implementation of initiatives ofplanned organizational change, often involving newer information...