For more than a decade, the authors have studied the best, worst, and emerging information technology sourcing practices in 543 large and small organizations world-wide. From an initial focus on cost reduction in the early 1990s, the authors found that customers now expect many business...

In this paper we study a new restriction of the PAC learning framework, in which each label class is handled by an unsupervised learner that aims to fit an appropriate probability distribution to its own data. A hypothesis is derived by choosing, for any unlabeled instance, the label whose...

This paper introduces a framework for analyzing technology-based organizational action. It presents the concept of 'value programs', to represent the complex, pluralistic nature of organizational action around the application of IT systems. The nature of IT based organizational functioning and...

Business Process Reengineering (BPR) was developed as a new idea which, it was suggested, could revolutionise the corporation and give it a major competitive advantage by simplifying key business processes and utilising information technology to secure cross-functional communication and focus on...

Based on multiple-case research, this paper develops a model of strategic information systems (IS) investment in small and medium-sized enterprises (SMEs). IS investment is modelled as a function of an SME's strategic context as defined by its strategic focus, i.e. cost reduction versus value...

When planning and designing a policy intervention and evaluation, the policy maker will have to define a strategy which will define the (conditional independence) structure of the available data. Here, Dawid's extended influence diagrams are augmented by including 'experimental design' decisions...

This paper draws on Ciborra's insightful concept of xenia (i.e., hospitality) to analyze how successful infrastructural service innovation was managed at the local operations of an international financial services firm. The xenia concept. The xenia concept problematizes the information system...

Business Process Reengineering (BPR) was developed as a new idea which, if was suggested, would revolutionise the corporation and give it a major competitive advantage, Rather than continue the debate about whether BPR is 'good' or 'bad', the focus here is on understanding how the concept 'BPR',...

This paper proposes a new priority scheduling algorithm to maximise site revenue of session-based multi-tier Internet services in a multicluster environment. This research is part of a larger study in support of large-scale online trading systems and, as a result, this case study is chosen as a...

This paper presents a model, which allows managers to identify the influence of their decisions to the potential innovation activity of the firm by simulation. Systems Thinking methodology has been used to understand the framework of innovation systems and to design and run the simulation model....