Self-service technologies play a major role in enabling consumers to perform service delivery themselves. This requires consumers adopting this service delivery process to modify their behaviour, however some consumers may resist change. Evidence of this is particularly strong in older consumers...

[Abstract]: This paper explores the issues that influence the diffusion of innovation as it relates to the adoption of e-commerce by Small and Medium Enterprises (SMEs). It seeks to identify factors facilitating and inhibiting such adoption across contexts – regional, small city and large...

The rapid uptake of mobile devices has created the capacity to provide services to consumers while they are on the move, and new mobile services (m-services) are constantly emerging. In past research, personal attributes have been found to be important in the adoption and use of information and...

This article explores consumer Web-search satisfaction. It commences with a brief overview of the concepts consumer information search and consumer satisfaction. Consumer Web adoption issues are then briefly discussed and the importance of consumer search satisfaction is highlighted in relation...

The purpose of this paper is to describe business-to-business (B2B) communication and the characteristics of an open standard for electronic communication within the Australian timber and wood products industry. Current issues, future goals and strategies for using business-to-business...

This paper explores the issues surrounding the e-readiness of the Australian timber and wood products industry. A business organisation's e-readiness is a measure of its e-business environment, and a collection of factors that indicate how amenable a business is to information communications and...

Effective cross-functional relationships (CFRs) between Marketing and other departments arecritical to the performance of most organisations. CFRs are part of Porter's value chain, andare an important aspect of a firm's market orientation. Over the last three decades, asignificant body of...