The progressing globalization processes and new technological solutions require the organization to constantly adapt to changes taking place in the environment. More and more companies implement process management, both at the strategic and operational levels, considering the project and...

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...