The long-term survival and competiveness of the airline business is strongly connected to the quality of service … offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study … investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross …

there is a dominant airline in domestic markets that has a frequent flyer program with a large number of affiliates and it … estimate the switching cost of each airline and the impact of the dominant airline frequent flyer program on prices. The …

We examine the relationship between the total size of an airline and its service quality by analysing over 4.8 million … domestic flights within the USA in 2016. The total size of an airline is measured by its total market share, total amount of … common category of airline customer complaints. Numerous regressions have been estimated using arrival delay time and whether …

Even though there are several companies that provide high-end airline flight services, two service providers, namely … high-end airline flight services segment. The study analyses the effect of each combination of promotional strategies …

The aim of this paper is to study loyalty programs in the airline industry. In particular, FFP's are analysed. FFP …'s have the objective to reward customers that travel with the airline for more than 10-12 times every year. They collect …

between the factors influencing economy-class passengers' airline preferences and passenger loyalty. It also shows the … moderating the role of the airline business models, i.e., full-service and low-cost, in this relationship. The data was collected … convenience influences the airline choice of economy-class passengers the most. Furthermore, passenger loyalty is significantly …