Based on recent work on the so called MetaMIS approach we show how fact calculations can be specified from a management point of view. The MetaMIS approach's intention is to specify management views on business processes. It comprises a language, a representation formalism and guidelines to...

Based on recent work on the so called MetaMIS approach we show how fact calculations can be specified from a management point of view. The MetaMIS approach's intention is to specify management views on business processes. It comprises a language, a representation formalism and guidelines to...

Based on recent work on the so called MetaMIS approach we show how fact calculations can be specified from a management point of view. The MetaMIS approach's intention is to specify management views on business processes. It comprises a language, a representation formalism and guidelines to...

This chapter discusses reference modelling languages for business systems analysis and design. In particular, it reports on reference models in the context of the design-for/by-reuse paradigm, explains how traditional modelling techniques fail to provide adequate conceptual expressiveness to...

Process models are used by information professionals to convey semantics about the business operations in a real world domain intended to be supported by an information system. The understandability of these models is vital to them being used for information systems development. In this paper,...

Münster: Inst. für Wirtschaftsinformatik, 2003 - Arbeitsberichte des Instituts für Wirtschaftsinformatik ; 101

Ziel dieser Arbeit ist es, die momentan geltenden nationalen Bestimmungen des Datenschutzes zu untersuchen und Ihre Auswirkungen auf den Bereich des CRM zu beleuchten. Dazu wird im nächsten Abschnitt zunächst das Konzept CRM erläutert. In Abschnitt 3 werden rechtliche Bestimmungen im Umgang...