Coordinating organizational routines is a strategic challenge in contexts ranging from healthcare to software development. Yet, we have few theories of the design of routines. This paper compares field data on routines at two Korean restaurants to theorize their design. We identified a core...

This paper primarily focuses on the need for finding typology of Business Process Outsourcing organization. The frequent claim by most of the managers of BPO is to say that it is a nascent industry and most of the experience with other organizations is not applicable here. However, giving...

Extant research on organizational agility leans more toward flexibility in the face of environmental changes and dynamics. Although such a view is needed and seems plausible initially, it lacks a thorough theoretical underpinning that explains how agility is actually enacted endogenously in the...