This paper aims to understand the impact of e-Service Quality Management (e-SQM) in hotels on British tourists’ satisfaction. E-SQM and tourist satisfaction are vital concepts that hotels must understand to achieve a competitive advantage. This paper provides a broad-based analysis which will...

Do global financial market conditions affect the financial structure and performance of companies in the travel and leisure sector? The economic conditions of tourist generating areas are assumed to play important roles in global travel, especially for emerging economies where international...

The development of the global tourism industry rapidly makes the importance of English communication skill at tourism workplace. State Polytechnic of Lampung has provided English subjects 1, 2, and 3 for students. Unfortunately, the implementation has not given any significant contribution to...

One of the most prominent contemporary success stories is tourism. This industry began to significantly increase only in 1960, and during the last 50 years, tourism revenues and number of outgoing people have increased by a number of times. Therefore, the tourism sector is highly attractive to...

In a recent work, Ivanov and Webster (2007) present a methodology for measuring the contribution of tourism to economic growth and apply this methodology to the cases of Cyprus, Greece and Spain. The method uses the growth of real GDP per capita as a measure of economic growth and disaggregates...