The rapid development of novel, innovative digital technologies significantly impact organizations and their business ecosystem. Organizations must stay abreast of the latest developments and respond to them continuously to remain competitive. Many organizations make significant investments in...

It has often been claimed that services are so much special and featured by challenging characteristics such as "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial manufacturing are both featured by same process...

Best practice suggests that modular enterprise architectures, where interfaces among business processes and services are standardized, are a key IT capability for firms to achieve profitable growth. According to recent research by Ross, Weill and, Robertson, firms must progress through four...