This paper uses the methodology of an intervention case study to examine a manufacturing process for bending metal tubes into oven flues. We found that the manufacturer, Stanley Engineered Components (SEC), was producing parts that were not acceptable to its major customer yet its processes were...

ISO 9000 and TQM have had considerable success in terms of acceptance in organizationsworldwide. In this study, Structural Equation Modeling (SEM) is applied to assist in explaining and predicting the relationships between and among ISO 9000 certification, TQM practices,organizational...

Approximately seventy-five percent of all consumer purchases come in a package. However, virtually no data exists regarding wrapped metal boxes for the jewelry industry as a whole. This paper, using data from a company level instead of the whole jewelry packaging industry, is to examine the...