Organizations around the world are designing new forms of organizing in order to deal with the challenges of advances in information technology and digitization that promote increases in customization and innovation in the face of global competition. This paper presents a case study examining...

The authors conducted a comprehensive evaluation of the Equal Employment Opportunity Commission ("EEOC") mediation program. The participant evaluation of the EEOC mediation program shows a high degree of participant satisfaction with the EEOC mediation program. Both the participant...

This report presents mediator feedback on the dynamics of the mediation process, including the participant (charging party, respondent, mediator) conduct that facilitates resolution of the dispute1, why the dispute was not resolved, mediator tactics, behavior that acts as a barrier to a...

The authors investigated the reasons for the lack of employer participation in the Equal Employment Opportunity Commission (EEOC) mediation program. Using a survey, we captured the feedback of employers as to why they declined to mediate a particular case before the EEOC, the context of their...

This study examines mediation participants’ perceptions of procedural and distributive justice. The significance of this study lies in a methodology which analyzes the perceptions of parties to the same mediation and compares their contemporaneous self-reported perceptions. We found that: 1)...

Mediation vindicates employee rights far more often than judicial or arbitration processes. Hence, analysis of the mediation process is critical to understanding the resolution of employment rights disputes. This study examines how mediation participants' perceptions of the procedural and...

The EEOC Online Video Mediation program represents the future forum for many types of mediation. It is preferred by all parties and mediators, is more efficient, more flexible, and increases access to justice in a variety of ways. We provide a large database of participant feedback supporting...

The authors surveyed participants in U.S. Equal Employment Opportunity and Chinese Labor Arbitration Committee mediations. Similar questions relating to the mediations’ procedural due process and substantive due process elements were administered. The similarities and difference in the two...

There has been an explosion of labour contract disputes in China. The authors surveyed participant demographics, experience and opinions concerning the arbitration of these disputes under the local government Labour Dispute Arbitration Bureau (LAB) in the city of Dalian, Liaoning Province....