Purpose: The purpose of this paper is to investigate the relationship between multi-criteria performance measurement (MCPM) practice and business performance improvement using the raw data collected from 33 selected manufacturing companies. In addition, it proposes modified MCPM model as an...

The key challenges in the public sector are to find new ways to operate horizontally between different levels of administration and being prepared sudden changes. The purpose of this paper is merging society in the development of customer-oriented hybrid organization. Methodology is the...

Purpose: The purpose of this paper is to investigate the relationship between multi-criteria performance measurement (MCPM) practice and business performance improvement using the raw data collected from 33 selected manufacturing companies. In addition, it proposes modified MCPM model as an...

It is known that “Knowledge Management” is associated with significant benefits which can empower organizations in the whole world especially University libraries to get more competitive in their environment. Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) are two...

Societal development is increasingly undertaken as major public projects in different sectors. Project governance is important for strategically successful outcomes; thus, a broad societal perspective should be kept throughout the governance process. State ownership exists in many forms, and...

Development of healthcare services is a societal responsibility often appearing as major public projects. These types of projects often have a long lifetime expectancy and represent large investments and changes to established welfare systems with a considerable societal impact. This makes...

In this article we present findings from an investigation into the influence of partnering success factors on multi-partner projects’ abilities to meet time schedule, budget, and technical specifications. Our findings are based on the analysis of nation-wide surveys within the engineering...

Societal development is increasingly undertaken as major public projects in different sectors. Project governance is important for strategically successful outcomes; thus, a broad societal perspective should be kept throughout the governance process. State ownership exists in many forms, and...

The purpose of this study is to identify factors that are influencing customer service delivery of mobile banking services in Malaysian banking industry. The study also aimed at coming up with a new model describing customer service delivery. This study modified the concept of Kano's Model...

Purpose: A proposed analytical model in this research analyses the corresponding angles of the strategic triangles (Prospector, Analyzer, and Defender). The model compares the angle differences between the strategy and resource triangles with opinions from different management groups of...