Management system standards (MSS), such as ISO standards, TQM, etc. are widely -used standards adopted by millions of organizations worldwide. It is still an unclear question whether these standards are beneficial for an organization, besides the fact that they might be required or expected by...

This paper aims to identify and quantify different means of improving performance management in the public sector by examining the reporting practices of local governments. It emphasizes the public interest in reporting and the need to provide relevant and meaningful information to stakeholders....

Die zunehmende Diskontinuität, Unsicherheit und Komplexität der Makro- und Mikroumwelt eines Unternehmens, stellt Firmen vor große Herausforderungen. Um den Managementprozess, der sich aus Planung, Umsetzung und Kontrolle zusammensetzt, optimal zu gestalten, werden spezielle Managementtools...

The managers and constituents of City and county councils are increasingly concerned about measuring and managing the council performance. While the use of balanced scorecard for performance management is widespread, its use is less well known in the context of city councils. This article...

The purpose of this paper is twofold: first, it discuss the potentials of combining performance management with the concept and methodology of business analytics. The inspiration for this stems from the intensified discussions and use of business analytics and performance in organizations by...

Measuring performance has increasingly become a focus in hospitality industry. One of the most important approaches to measure performance is the balanced scorecard, which summarizes a critical set of indicators that measures and evaluate the performance of the organization. The researchers used...

The critical review of the evolution of the balanced scorecard model and the expansion of its application provide a solution to a key two-dimensional problem of managers from all sectors of social development related to the relationship between strategies and intangible assets. On the one hand,...

The critical review of the evolution of the balanced scorecard model and the expansion of its application provide a solution to a key two-dimensional problem of managers from all sectors of social development related to the relationship between strategies and intangible assets. On the one hand,...

This study aims to integrate the Balanced Scorecard and Risk Management at Shofa Pharmacy and its one branch. The risk assessment is based on the ISO 31000 framework model and the Balanced Scorecard is based on a financial perspective, a customer perspective, an internal business perspective and...