Groessl, Ingrid; Luede, Rolf von; Fleck, Jan - Fachbereich Sozialökonomie, Universität Hamburg - 2013
Against the background of the ongoing financial crisis the question of the genesis and persistence of trust in banks plays an important role not only for the prevention of bank runs and, related to this, for the regulation of banks, but also with respect to the perspective of customer loyalty of...