The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards, and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested...

Educators play multifaceted roles in supporting students' academic growth, necessitating a diverse knowledge base and a variety of soft skills. The COVID-19 pandemic has brought about significant changes in the education environment, compelling educators to adapt to these new demands....

Achievement tests miss, or perhaps more accurately, do not adequately capture, soft skills--personality traits, goals, motivations, and preferences--that are valued in the labor market, in school, and in many other domains. The larger message of this paper is that soft skills predict success in...

This paper summarizes recent evidence on what achievement tests measure; how achievement tests relate to other measures of "cognitive ability" like IQ and grades; the important skills that achievement tests miss or mismeasure, and how much these skills matter in life. Achievement tests miss, or...

This paper summarizes recent evidence on what achievement tests measure; how achievement tests relate to other measures of "cognitive ability" like IQ and grades; the important skills that achievement tests miss or mismeasure, and how much these skills matter in life.Achievement tests miss, or...