The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards, and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested...

Educators play multifaceted roles in supporting students' academic growth, necessitating a diverse knowledge base and a variety of soft skills. The COVID-19 pandemic has brought about significant changes in the education environment, compelling educators to adapt to these new demands....

Die vorliegende Studie befasst sich mit der Entwicklung eines Instruments zur Einschätzung sozialer Fähigkeiten. Der Instrumentenentwicklung liegt das Modell der gelingenden Interak-tion zugrunde. Das Modell unterscheidet 4 Grundfähigkeiten: Kommunikation, Empathie, Visionsfähigkeit und...