There is a lack of empirical research in to business coaching (Brotman, Liberi, & Wasylyshyn, 1998; Kilburg, 1996b, 2001; Lowman, 2005) and virtually no research into the effectiveness of coaching (Sue-Chan & Latham, 2004). This exploratory study explored the factors that participants believe make...

This paper presents data describing the characteristics of hospitality workers in Tropical North Queensland. It aims to assess how these characteristics relate to the profile of hotel workers as described in the literature and so, discusses the representativeness of the group. According to some...

Purpose–To assess the attitudes toward service delivery of employees in Australian hotels with a long-term view of establishing job service “norms” against which candidates may be ultimately evaluated. Design/methodology/approach–Lee-Ross's Service Predisposition Instrument (SPI)...

This study assesses service predispositions of hospitality workers in Tropical North Queensland hotels. It aims to identify attitudes which enable hotel employees to provide quality service. Data was collected from 272 employees from six hotels in Cairns. The Service Predisposition Instrument...

According to Morgan and Pritchard (2002), branding is perhaps the most powerful marketing weapon available to contemporary destinations marketers confronted by increasing product parity, sustainability and competition. While there are an increasing number of examples of nations adopting...

Increased global concern about sustainability has placed pressure on businesses to justify the value of their products and services beyond personal profit and to take responsibility for the negative impacts of their activities. Tourism is particularly susceptible to this pressure, given its...

Using high frequency data, we have studied empirically the change of volatility, also called volatility derivative, for various time horizons. In particular, the correlation between the volatility derivative and the volatility realized in the next time period is a measure of the response...

Using high frequency data, we have studied empirically the change of volatility, also called volatility derivative, for various time horizons. In particular, the correlation between the volatility derivative and the volatility realized in the next time period is a measure of the response...