Previous research on high-performance work systems (HPWSs) has primarily analyzed the effects of HPWSs on organizational performance from a management perspective. The current study distinguishes between management and employee perspectives of HPWS and examines how the two perspectives relate to...

Previous research on high-performance work systems (HPWSs) has primarily analyzed the effects of HPWSs on organizational performance from a management perspective. The current study distinguishes between management and employee perspectives of HPWS and examines how the two perspectives relate to...

Quality of service in hotels is a key factor in their success; hence, the interest in its knowledge as well as in to what extent this variable is related to different characteristics of the company. It is also of interest to know the level of service orientation of the customer-contact employees...