satisfaction and loyalty, especially with regard to a number of tourist subgroups. … tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city …

This study explores the relationship between travel satisfaction and destination loyalty intention. The research was … modelling (SEM), the results substantiate the importance of tourism satisfaction as a determinant of destination loyalty. Also … destination to others. Clusters of tourists were also identified and characterized in relation to satisfaction levels and loyalty …

satisfaction and the influence of satisfaction on loyalty. The research was descriptive quantitative; the method of the research … order to know the influence of satisfaction on loyalty. The data were collected by doing interviews and questionnaires. The … satisfaction had significant influence on loyalty.The variables of services, quality of products, and price were able to explain …

barriers, customer characteristics, market environment, and consumer satisfaction on consumer loyalty to buy Procal Gold milk … loyalty to buy Procal Gold milk consist of switching barrier, brand value, customer characteristics, and customer satisfaction …, market environment, and customer satisfaction, (4) In partial, the variables significantly influence consumer loyalty to buy …

The purpose of this study was to gain an understanding of the structure andantecedents of cruise passengers' loyalty …. Specifically, the study examined thedimensionality of the loyalty construct. Moreover, the study investigated the utility … ofapplying the Investment Model (Rusbult 1980, 1983) to reveal the psychologicalprocesses underlying loyalty formation. The study …

of the thesis is to submit measures of customer satisfaction and loyalty increase of UAB „Palink“ CENTO supermarket …It is important to create the contingent of loyal customers and to form positive attitude to the loyalty benefit when … supermarket is to establish loyalty towards its customers. The high level of loyal customer’s will enable to increase the …

study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional … value-satisfaction-loyalty relationship. A total of 214 responses from M-wallet users were captured using a structured …. Trust and satisfaction in M-wallet are both found to be mediating the perceived customer value and loyalty relationship …

customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and … significant effect on customer satisfaction but have no significant effect on customer loyalty, brand image has a significant … effect on customer satisfaction but has no significant effect on customer loyalty; product quality has a significant effect …

While reward programs have been widely used as a means to engender customer loyalty, it is not clear if the ends are …