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Perception of the quality costs in historical hospitality services : evidence from Poland
Sadkowski, Wojciech; Sala, Krzysztof - In: Ekonomia i prawo 21 (2022) 1, pp. 239-254
Persistent link: https://www.econbiz.de/10013173145
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A General Approach of Quality Cost Management Suitable for Effective Implementation in Software Systems
BRAD, Stelian - In: Informatica Economica 14 (2010) 4, pp. 97-113
Investments in quality are best quantified by implementing and managing quality cost systems. A review of various opinions coming from practitioners and researchers about the existent quality cost models reveals a set of drawbacks (e.g. too theoretical and too close to ideal cases; too academic,...
Persistent link: https://www.econbiz.de/10009416593
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Arguments for use of ABC in TQM environment
NECULA, Carmen - Keleti Károly Gazdasági Kar, Óbudai Egyetem
In the current context, analysis methods of management, quality-centered management is of particular relevance.TQM is a management approach with great potential, which incite to new and deeper analysis and research. Multiple analyses of the techniques, methods and TQM require expansion and...
Persistent link: https://www.econbiz.de/10008527337
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QUALITY COSTS LINKS TO BUSINESS COST
STÃNCIUC, ANA-MARIA - In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE 6 (2012) 1, pp. 538-543
The purpose of this study is to investigate the extent to which Romanian manufacturing companies implement a cost of quality system, the motivation to implement it, and to identify the objectives behind Quality costs measuring and reporting. Also it provides a fundamental introduction to Cost of...
Persistent link: https://www.econbiz.de/10010741656
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The management of quality costs analysis model
Holota, Tomáš; Hrubec, Jozef; Kotus, Martin; … - In: Serbian journal of management : an international … 11 (2016) 1, pp. 119-127
This article proposes a comprehensive introduction into the analysis and calculating costs and identifies the different areas of activities in company which can lead to improving the quality and reducing costs by using the PAF cost model. The basic precondition for quality improvement in company...
Persistent link: https://www.econbiz.de/10011636902
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Managing Remote Work Quality : Evidence from Management Systems Standards Auditing
Palmarozzo, Ashley; Toffel, Michael W. - 2023
management system standards. We analyze nearly 30,000 audits conducted in-person or remotely across thousands of sites around the … restrictions. We theorize that remote audits will be of lower quality (less comprehensive) than in-person audits because remote … exchanging information with fellow auditors. We find evidence of these theorized mechanisms: remote audits report fewer …
Persistent link: https://www.econbiz.de/10014343992
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Managing remote work quality : evidence from management systems standards auditing
Palmarozzo, Ashley; Toffel, Michael W. - 2023
Persistent link: https://www.econbiz.de/10014455585
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Benchmarking Excellence Among Accredited Economic Development Organizations
Wilkins, Joy; King, Dana; Garvey, Blair; Lytle, Andrea - 2009
In search of competitive excellence, economic developers often ask for guidance and assistance on key enterprise management and operational issues relating to running a quality economic development program. They are interested in operating as effectively as possible, in making the highest...
Persistent link: https://www.econbiz.de/10009475895
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Benchmarking Quality Management Among Accredited Economic Development Organizations
Wilkins, Joy; Aton, Carol - 2006
In search of competitive excellence, economic developers often ask for guidance and assistance on key enterprise management and operational issues relating to running a quality economic development program. They re interested in operating as effectively as possible, in yielding the highest...
Persistent link: https://www.econbiz.de/10009475943
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Customer service quality and benchmarking in public transport contracts
Hensher, David A. - In: International journal of quality innovation 1 (2015) 4, pp. 1-17
As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won under competitive tendering or by negotiation are assessed on a number of evaluation...
Persistent link: https://www.econbiz.de/10011304597