The paper at hand presents a customer satisfaction model for the private banking industry. We empirically assess the postulated model with the help of partial least squares (PLS) and use formative measurement models for the predictors of customer satisfaction and customer loyalty. The results of...

This paper discusses the growing dimensions of the offshoring of service activities both in manufacturing and service industries. Trade in Value-Added data implies a great potential of service offshoring for global welfare, however, the negative effects have to be balanced by appropriate...

Empirical evidence concerning the reasons for differences in unemployment dynamics within the group of OECD countries is far from being conclusive. Using a sample of 20 OECD countries over the period 1985-2011, we analyse the impact of business cycles and labour market institutions on total...

Rare earth elements (REEs) have gained increasing attention recently for several key reasons: 1) they are vital to many strategic industries, 2) they are relatively scarce, 3) they frequently exhibit high price fluctuations, 4) China holds a quasi-monopoly on their mining, and 5) China's REE...

We compare the suitability of short-memory (ARMA models), long-memory (ARFIMA models), and a GARCH model to describe the volatility of rare earth elements (REEs). We find strong support for the existence of long-memory effects. A simple long-memory ARFIMA(0,𝑑,0) base model shows generally...