Al-Najjar, Sabah M.; Kalaf, Khawla H. - In: International Journal of Business Administration 3 (2012) 4, pp. 44-53
Performance measurement systems play a key role in evaluating the strategic performance of an organization, but many managers agree that their evaluation systems do not adequately fulfill this function. Hence, in recent years a shift towards the Balanced Scorecard (BSC) has emerged as a...