Tarí, Juan José; Molina Azorín, José Francisco; … - In: Journal of industrial engineering and management : JIEM 5 (2012) 2, pp. 297-322
(including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards … have clear benefits on operational, people and customer results and that the effects on financial performance are … strategy used. In addition, other key words could be included in future studies such as operational, market, quality, financial …