si les normes ISO 9000 traduisent un consensus international quant auxcaractéristiques essentielles que doit posséder un système qualité pour garantir le fonctionnement efficace de toute organisation, il semblerait qu'après des années de certification, les responsables qualité doivent...

Fondé sur la littérature portant sur Internet et sur les changements comportementaux consécutifs à l'extension des systèmes de vente, cet article a pour objectif d'étudier l'influence de l'utilisation du Web sur la qualité perçue par le consommateur en magasin.Cette recherche souligne la...

A whole slew of companies have chosen to adopt multi-channel distribution strategies wherein a given customer induced to visit several channels simultaneously to derive the specific advantages that each channel offers at a different stage of the decision-making process. The present article...

Our purpose in this article is to present the concept of electronic agent used in e-commerce and its impact on consumer satisfaction. Electronic agents represent the future of electronic business. They help the consumers in an environment where all the information is available but hard to deal...

L'objet de cet article est de présenter une échelle de mesure de la qualité perçue des sites Web marchands dans le secteur de la distribution. Après une revue approfondie de la littérature sur cette problématique, deux études sont présentées. La première est de nature qualitative Elle...

Previous scholars argue that human resource practices advance valuable knowledge what could be reflected positively on innovations. Accordingly, we empirically investigate whether human resource related practices such as top management support and regularity of employees meetings are related to...

The aim of this paper is to increase the understanding of the opportunities and obstacles for developing entrepreneurial activities in agro-tourism sector in northern Montenegro. Therefore, this paper, thus, aims to set a framework for studying the role of innovations and entrepreneurship in the...

European business sector pays an ever more increasing attention to competences such as sense of initiative and entrepreneurship but Western Balkan countries as transition countries from state regulated towards market economy, have a high level of resistance to private initiatives and...

Based on an integrated theoretical framework, we argue that socially responsible firms aspire to higher ethical and moral standards than other firms and foster higher intrinsic motivation to avoid downsizing. In line with this, we develop hypotheses proposing a negative association of Corporate...