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Service design in healthcare : a segmentation-based approach

Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78

Persistent link: https://www.econbiz.de/10013537611

Why won't you leave the process alone? : exploring emotional, motivational and cognitive mechanisms triggering tampering

Smeds, Magdalena; Martin, Jason; Elg, Mattias; Gremyr, Ida - In: Total quality management & business excellence 34 (2023) 6, pp. 791-805

Persistent link: https://www.econbiz.de/10013550288

Charting the path to a sustainable, competitive and green industry in an era of rapid change : proposing a research agenda

Wallo, Andreas; Martin, Jason; Elg, Mattias; Harlin, Ulrika - In: Cogent business & management 11 (2024) 1, pp. 1-21

Global labor market shifts have spurred the need for innovations and adaptations in workplace norms. This evolution demands a workforce with technical and soft skills to meet sustainability and industry advancements. The paper aims to elucidate the complex challenges related to the ambition to...

Persistent link: https://www.econbiz.de/10014519169

Scaling up and scaling down : improvisational handling of critical work practices during the COVID-19 pandemic

Berglund, Martina; Harlin, Ulrika; Elg, Mattias; Wallo, … - In: Management learning : the international journal for … 55 (2024) 2, pp. 305-328

Persistent link: https://www.econbiz.de/10014574443

Social entrepreneurs in service : motivations and types

Samuelsson, Peter; Witell, Lars - In: The journal of services marketing 36 (2022) 9, pp. 27-40

Persistent link: https://www.econbiz.de/10013542863