This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero … customer loyalty. The sampling technique in the study was based on cluster and convenience sampling with corresponding criteria … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …

variable, customer engagement and value co-creation as intermediary variables, and customer loyalty as the dependent variable …. This paper explores the evolution from e-commerce livestreaming to customer loyalty. The target sample consists of 475 … loyalty. Customer engagement does not singularly mediate between e-commerce livestreaming and customer loyalty, while value co …

to examine their impact on customer satisfaction and brand loyalty. A sample size of 198 respondents was chosen from … perceived values associated with automobiles and their impact on customer satisfaction and brand loyalty. AMOS was used to … satisfaction. Also epistemic value and satisfaction have a positive and significant impact on loyalty. However, social value has a …

This research investigates the antecedents of tourist loyalty in the Muslim-friendly tourism context. It examines the … link between Islamic tourism destination attributes, service quality, customer engagement, value co-creation, and loyalty … have significant impacts on service quality, customer engagement, and tourist loyalty. It found that service quality and …