Renditeliegenschaften werden zu einem beachtlichen Teil von institutionellen Investoren wie Immobilienfonds, Anlagestiftungen, kotierten oder nicht kotierten Immobiliengesellschaften gehalten. Diese Immobilieneigentümer beschränken ihre Vermögensverwaltungstätigkeit meist auf das Portfolio-...

In this paper we bring together two worlds that are usually strictly separated in research: leadership and customers. Until now leadership research has concentrated particularly on internal organizational processes, whereas customers were analyzed preferably in the context of marketing and...

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...

IT-service providers shall achieve both cost reduction in IT-operations and customer individuality in service agreements. This article suggests applying the well known principle of mass customization to balance individuality and standardization in service agreements. Dependent on the commitment...