Design thinking has been explored internationally as a tool for business seeking innovation as documented by influential authors, practitioners and scholars across business, design, governments and academia. However, the adoption of design thinking in Australia appears to be lagging in...

The emerging ‘customer engagement behaviour’ (CEB) literature predominantly discusses behaviours displayed by paying customers. However, the rise of free offerings, including free product trials, generates a need for re-examining the relevance of the existing paradigm based on paying...

In this paper, we provide a comprehensive assessment of the design thinking mindset. First, we review the design and management literature to identify and define key cognitive and behavioural components of a design thinking mindset, before we report our initial findings from 15 in-depth...

A sociocognitive foundation for transformative agency requires much deeper exploration to adequately understand the causal origins of our interests, preferences and choices as they shape both the emergence of institutions, as well as the process of institutional change. In the collegial spirit...

A socio-cognitive foundation for human agency requires much deeper exploration to adequately understand the origins of our interests, preferences, and choices as they shape both the emergence of institutions, as well as the process of institutional change. In the collegial spirit of...

Orthodoxy holds the emergence of the Human Relations ‘school’ in interwar America as a response to the alleged inhumanity and simplistic innovation the Scientific Management tradition was striving to develop within the workplace. This paper challenges this orthodoxy and argues that the Human...