This study offers two new scales to be used by services marketing and management practitioners and academics. The scales measure how much control a service customer prefers to have and how much control a service business offers in order to reduce or eliminate various types of risks. Scales...

Customer satisfaction is commonly discussed in various industries, but this paper one of very few studies which have investigated the unpleasant banking experiences and complaint behavior in Kazakhstan country. The data were collected through self-administered questionnaire, and distributed...

This study analyzed the interactions between natural disasters and household poverty and discussed the coping strategies used by households in response to natural disasters in the Philippines. It used data from the 2011 CBMS Household Profile Survey for Pasay City, Metro Manila and results of...

Persons with disability (PWDs) are among the vulnerable groups in the country that need utmost attention from the government. This is perhaps the reason why the institutional and legal environment has been made favorable to this particular group, especially in the area of employment. However,...

Persons with disability (PWDs) are among the vulnerable groups in the country that need utmost attention from the government. This is perhaps the reason why the institutional and legal environment has been made favorable to this particular group, especially in the area of employment. However,...

This study analyzed the interactions between natural disasters and household poverty and discussed the coping strategies used by households in response to natural disasters in the Philippines. It used data from the 2011 CBMS Household Profile Survey for Pasay City, Metro Manila and results of...

This study analyzed the interactions between natural disasters and household poverty and discussed the coping strategies used by households in response to natural disasters in the Philippines. It used data from the 2011 CBMS Household Profile Survey for Pasay City, Metro Manila and results of...

Microcredit seeks to promote business growth and improve well-being by expanding access to credit. We use a field experiment and follow-up survey to measure impacts of a credit expansion for microentrepreneurs in Manila. The effects are diffuse, heterogeneous, and surprising. Although there is...