The (relative) cost of the customer’s waiting time has long been used as a key parameter in queueing models, but it can be difficult to estimate. Recently, Singhal, Singhal, and Kumar (2019) introduce a new queue characteristic, the value of the customer’s waiting time, which measures how an...

We have developed a measure of the value of the customer’s waiting time that is applicable to all queuing systems. Since the birth of the modern queuing theory over one hundred years ago, this measure is the first addition to the list of the measures of performance of general queues that...

We develop an easy-to-implement programmed method for generating new product ideas from existing products. In this method, whose core is a compatibility matrix, each pair of components or each pair of attributes used in a new design is already part of one or more existing products produced by...

We demonstrate that innovations in import and pivot goods usually cause the innovator’s trading partner to benefit and that few exceptions occur, and those mostly when the innovator has the larger economy or the higher per capita income. If the productivities of all goods in one country...

When consumers reallocate their spending on goods and expect their consumption to change proportionally, this expectation will not be fulfilled in a specialized equilibrium and the equilibria that follow it, with the result that one country’s income increases and the other country’s...

We generate a set of scenarios for project portfolios such that no single portfolio contains mutually exclusive projects while the set contains all such scenarios. We us the compatibility matrix, a method in the operations management literature, to generate project scenarios. We then go further,...

Due to economic and physical resource constraints, it is not feasible to continually expand transportation infrastructures to adequately support the rapid growth in the usages of these infrastructures. This is especially true for traffic coordination systems where the expansion of the road...

As the competition in the software development business grows fiercer, the features provided in the software become more and more important. With the growing popularity of open source software and the advent of new software delivery models, such as software-as-a-service, the traditional software...

Reduction in hospital readmissions has long been identified as a target area for healthcare public policy reform by the U.S. government. In October 2012, the Affordable Care Act (ACA) established the Hospital Readmissions Reduction Program (HRRP) program, which requires the Centers for Medicare...

Health Information Exchanges (HIEs) are designed to improve the efficiency and quality of healthcare through enhanced information sharing between disparate health entities. The objective of this study is to systematically examine the impact of HIE use in emergency departments (EDs) on quality...