This article investigates how institutional context shapes the relationship between citizens’ evaluations of performance and archival measures of performance contingent on administrative autonomy — standards, human resources, and financial autonomy. Using cross-national education data, we...

Bureaucratic reforms worldwide seek to improve the quality of governance. In this article, we argue that the major governance failures are political, not bureaucratic, and the first step to better governance is to recognize the underlying political causes. Using illustrations from throughout the...

Reporting government performance to the public is generally understood as a tool for improving accountability and transparency. However, evidence has shown that citizens’ anti public sector bias may discount good performance of public organizations. Using an experimental study of nursing homes...

This study investigates whether the public perceives nonprofit organizations as different from private for-profit and public organizations and whether introducing new performance management systems would provide positive credits to the organization. Using two randomized survey experiments on US...

This study reports on the effectiveness of a year-long field experiment involving training in transformational and transactional leadership in the public and private sectors. Using before and after training assessments by employees of several hundred Danish leaders, the analysis shows that...

The interaction between leaders and employees plays a key role in determining organizational outcomes and performance. Although human resources management literature posits positive effects of leadership behaviors on employee job satisfaction, the causal path between the two is unclear due to...

This study examines whether the public holds biased perceptions of public organizations (hospitals) in the United States and whether organizations get credit for positive results from program evaluations. Using an experimental design that replicates Hvidman and Andersen's (2016) Danish study, we...

This study examines gender differences in leadership behaviors and whether leadership training would have different effects on leadership behaviors by gender. Using data from several hundred managers of welfare and financial agencies in Denmark, we first investigate whether leadership behaviors...