Purpose This study examines whether Brazilian health insurance companies (HICs) engage in earnings management through … management to avoid reporting a low IDSM. The findings should help health insurance clients make decisions regarding the purchase … or change of health insurance. The findings should also encourage regulators to improve their evaluation of the economic …

examining a health insurance reform that changes patients' relative financial responsibilities for a medical service that can be … important lever by which certain demand-side health insurance reforms successfully operate. …

health insurance products. In addition, this research also tested the mediation role of perceived value in between service … quality and customers' loyalty on health insurance products. Design/methodology/approach: Based on the literature review, this … applied convenience sampling method. The study surveyed 342 healthcare insurance customers through self …